Refund and Return Policy

Returns are accepted within 7-15 days of delivery for products that are damaged, defective, or incorrectly shipped.
The product must be unused, unopened, and in its original packaging for a return to be processed.

Return Policy for Eligibility for Returns:

Returns are accepted within 7-15 days of delivery for products that are damaged, defective, or incorrectly shipped.
The product must be unused, unopened, and in its original packaging for a return to be processed.

 Non-Returnable Conditions:

Products that have been opened or consumed cannot be returned due to health and safety regulations.
Returns are not accepted for reasons of personal taste preferences.

Damaged or Defective Products:

If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos showing the issue.
We will offer a replacement or refund after verifying the damage.

 Incorrect Orders:

If you receive the wrong product, please notify us immediately to arrange for a return or replacement.

Refund Process:

Refunds will be issued to the original payment method within 7-10 business days after the return is approved.

 Return Shipping:

In cases of damaged or incorrect items, return shipping costs will be covered by us.
For other eligible returns, customers are responsible for return shipping fees.

 How to Initiate a Return:

Contact our Customer Support at [ info@farmplanet.in/ + 91 8529296342] with your order number and reason for the return.

Overview

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Here are specific conditions under which food items typically cannot be returned. These conditions are generally based on food safety, hygiene, and the nature of the products. Here are some common conditions when food items cannot be returned:

• Perishable Goods: Items like fresh fruits, vegetables, dairy products, meats, and other perishables cannot be returned due to their short shelf life.

• Opened or Used Products: If the food item has been opened, partially consumed, or tampered with, it usually cannot be returned due to contamination risks.

• Temperature-Sensitive Items: Products that require refrigeration or freezing, such as frozen foods or chilled beverages, cannot be returned if the proper storage conditions were not maintained after delivery.

• Custom or Personalized Orders: Custom-made or personalized food items (e.g., cakes with specific designs or dietary customizations) are generally non-returnable.

• Expired or Near-Expiry Items: Products that have a short shelf life left upon return or are past their expiration date cannot be accepted.

• Items Damaged After Delivery: Food products that were damaged after delivery due to mishandling or improper storage by the customer are not eligible for return.

• Change of Mind: Returns are not typically accepted if the reason is simply a change of mind, especially for food items.

• Health and Safety Concerns: For health and safety reasons, many food items, especially those that are sealed for protection, cannot be returned once the seal is broken.

• Allergy or Dietary Preferences: Items cannot be returned if the customer has dietary restrictions or allergies that were not communicated or considered before purchase.

• Promotional or Clearance Sales: Food items sold as part of promotions, sales, or clearance events may be marked as non-returnable.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at vikeshpatidar1996@gmail.com

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vikeshpatidar1996@gmail.com and send your item to: 1134, Mishroli, Pachapahr, Jhalawar, Rajashtan – 326512.

Shipping Return

To return your product, you should mail your product to 1134, Mishroli, Pachapahr, Jhalawar, Rajashtan – 326512.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@farmplanet.in for questions related to refunds and returns.